Privacy Policy
Wellness With James – Remedial Massage Therapy
Effective Date: 13/02/2025
At Wellness with James, your privacy and the confidentiality of your personal information are of utmost importance. This policy outlines how we collect, use, store, and disclose your information in compliance with Australian privacy laws and industry standards.
1. Collection of Personal Information
We collect personal and health information to provide safe and effective treatments. This may include:
Personal Details: Name, contact information, date of birth.
Health Information: Medical history, current health conditions, treatment plans, and other relevant health data.
Note: Collecting this information is essential for accurate assessment and tailored treatment.
2. Use of Personal Information
Your information is used to:
Develop and implement personalized treatment plans.
Communicate with you regarding appointments and follow-ups.
Maintain accurate health records as required by law.
3. Storage and Security of Personal Information
We are committed to safeguarding your information by:
Storing records securely in locked cabinets and/or encrypted digital systems.
Restricting access to authorized personnel only.
Implementing measures to prevent unauthorized access, modification, or disclosure.
4. Retention of Records
In accordance with professional guidelines, we retain client records for a minimum of seven years from the date of the last consultation. For clients under 18, records are kept until they reach 25 years of age.
5. Disclosure of Personal Information
Your personal information will not be shared with third parties without your consent, except when required by law or in situations where:
There is a serious threat to your life, health, or safety, or that of others.
It is necessary to assist in locating a missing person.
It is required or authorized by or under an Australian law or a court/tribunal order.
6. Access to Personal Information
You have the right to access your personal information held by us. To request access or correction of your records, please contact us. We will respond within a reasonable timeframe and may charge a fee to cover administrative costs.
7. Complaints and Concerns
If you have any concerns about how your personal information is handled, or if you believe there has been a breach of privacy, please contact us directly. We take all complaints seriously and will address them promptly in accordance with our complaint resolution process.